Thanks for stopping by. For the past 6 years, I’ve excelled in customer success teams at some of Australia’s top hotels. Recently, I was part of the founding team of Melbourne’s brand new Hilton Hotel, where I currently supervise revenue and reservations operations.
I have an unwavering passion and energy for people, which has proven a valuable asset in my career. I believe the best customer experiences come from genuine empathy, while always maintaining a friendly, positive and energetic character.
I was part of the founding (pre-opening) team of Melbourne’s brand new Hilton Hotel, where I supervise revenue and reservations operations. As part of the hotel launch, I was responsible for planning and implementing the hotel's exemplary customer service and reservations procedures, while providing leadership and training to the front office team.
Hilton's new boutique West Hotel officially opened in January 2018. I was part of the founding (pre-opening) team, where I started as the Lead Reservations Agent for the Business Development team. I moved on to coordinate and supervise group reservations, working closely with the Revenue team as the key in-house contact for travel platforms and high-value corporate clients.
I started my journey in hotels at Hilton Sydney. This hotel is Hilton's largest flagship property in Australasia, with over 550 rooms and event spaces. During my time here, I worked in Guest Services, managing all customer-facing aspects of the business. I excelled in this role, consistently leading the high-performing team in monthly revenue targets 6 times in 18 months.
